How to Choose the Right Safari Tour Company
Selecting the right safari tour company can make or break your Kenya experience. Here’s how to make an informed choice:
Research Fundamentals
- Experience and Specialization: Companies with 10+ years in Kenyan safaris typically have established relationships with quality lodges and experienced guides.
- Local vs. International: Local Kenyan companies often offer better value and more authentic experiences, while international operators may provide more polished service but at higher prices.
- Size Matters: Small boutique operators often deliver more personalized experiences, while larger companies may offer more competitive pricing.
Evaluating Quality
- Reviews and References: Look for detailed reviews across multiple platforms (TripAdvisor, SafariBookings, Google). Contact past clients if possible.
- Conservation Ethics: The best companies contribute to conservation efforts and community projects. Check if they’re members of organizations like KATO (Kenya Association of Tour Operators) or ATTA (African Travel & Tourism Association).
- Guide Qualifications: Ask about guide training, knowledge, and experience. The best guides are certified and have several years of experience.
- Vehicle Quality: Inquire about vehicle type, age, and maintenance. Ideal safari vehicles have pop-up roofs, window seats for all passengers, and proper communication equipment.
Practical Considerations
- Group Size: Smaller groups (4-6 people per vehicle) ensure better wildlife viewing and personalized attention.
- Itinerary Flexibility: Top companies customize itineraries rather than offering only fixed departures.
- Communication Responsiveness: How quickly and thoroughly they respond to your inquiries often reflects their service quality.
- Financial Protection: Ensure they offer clear cancellation policies and have proper licensing and insurance.
- Value vs. Price: The cheapest safaris rarely offer the best experience. Consider what’s included (park fees, activities, accommodations) when comparing prices.
Questions to Ask
- What is the maximum number of guests per vehicle?
- Who will my guide be and what is their experience level?
- What type of accommodations are included?
- How are your operations sustainable/responsible?
- What happens if wildlife viewing is poor at a location?
- What’s your cancellation policy?
- Are there any hidden costs?
Red Flags
- Prices significantly lower than competitors
- Vague itineraries
- Poor or slow communication
- Unwillingness to provide references
- Pressure tactics for booking
- No clear sustainability practices