How to Handle Safari Cancellations and Changes

How to Handle Safari Cancellations and Changes

Despite meticulous planning, unforeseen circumstances can lead to safari cancellations or changes. Knowing how to handle them can save you stress and money.

  1. Review Your Booking Contract & Tour Operator’s Policy:
    • Cancellation Policy: This is the most important document. Understand the penalties for cancellation at different stages (e.g., 90 days out, 60 days, 30 days, last minute).
    • Change Fees: Know if there are fees for changing dates, accommodation, or itinerary.
    • Force Majeure Clause: Understand what happens in cases of “Acts of God” or events beyond anyone’s control (e.g., pandemics, natural disasters, political unrest).
  2. Contact Your Tour Operator Immediately:
    • As soon as you anticipate or know you need to cancel or change, contact your safari operator. The earlier you notify them, the better your chances of minimizing penalties or finding alternative solutions.
    • Communicate clearly and in writing (email is best) to document all correspondence.
  3. Leverage Your Travel Insurance:
    • File a Claim: If your reason for cancellation or change is covered by your travel insurance policy, initiate a claim immediately.
    • Provide Documentation: You’ll need supporting documents from your tour operator (invoices, proof of payment, cancellation confirmation), doctors (for medical reasons), airlines, etc.
    • Understand What’s Covered: Remember, insurance covers covered reasons for cancellation. Personal choice or a change of heart is generally not covered unless you bought “Cancel For Any Reason” (CFAR) insurance.
  4. Explore Rebooking/Postponement Options:
    • Many tour operators are flexible, especially in unforeseen circumstances (like the recent pandemic). Ask if you can postpone your trip to a later date without penalty, or with a reduced change fee. This is often preferable to outright cancellation.
    • Be flexible with new dates to increase your chances of rebooking.
  5. Understand Refunds vs. Credits:
    • If you cancel, understand if you’re receiving a full refund, a partial refund, or a travel credit for future use. Travel credits can be a good option if you still intend to go on safari but need to shift dates.
  6. Seek Professional Advice (If Needed):
    • If you’re facing a complex cancellation scenario or a dispute with your tour operator, consider seeking advice from a consumer rights organization or a legal professional specializing in travel law.

By being proactive, understanding your policies, and communicating effectively, you can navigate safari cancellations and changes with greater confidence and potentially mitigate financial losses.